Customer Relationship Management

Manage Customer Relationships in One Unified Platform

TDCCommerce CRM helps you manage sales, marketing, and customer support from one central system. Track customer interactions, respond faster, and deliver a better customer experience across every touchpoint.

CRM

Core Capabilities & Features

Unified Sales Workflow

Manage leads, quotes, orders, and shipments from one unified system. Track every opportunity with complete customer history and maintain visibility throughout the entire sales process.

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Opportunity Pipeline Management
Smarter Email Campaign Management

Automate email campaigns, track engagement, and deliver the right messages to the right audience at the right time to improve communication and campaign performance.

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Smarter Email Campaign Management
B2B Customer

Brings all your B2B sales into one simple system. Manage online orders, sales team requests, inventory, and customer data in one centralized system. This helps you process orders faster and keep everything accurate without extra effort.

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B2B Customer
Promotion Management

Our System helps you create and manage discounts across orders and products with options like percentage, fixed amount, and tiered discounts. Set when promotions run, apply them automatically or with codes, and attract more customers while increasing sales.

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promotion management
Streamlined Customer Support

Manage and automate support cases, while allowing customers to submit issues, track request status, and receive faster responses for a smoother support experience.

Streamlined Customer Support
360° Customer Insights

View purchase history, activity, and SKU-level product analysis while understanding customer buying behavior. Make smarter sales, marketing, and service decisions.

360° Customer Insights

Business Challenges We Solve

Disconnected Marketing & Sales Operations

Marketing campaigns, customer communication, and sales activities managed across separate tools can create gaps in coordination and tracking. Centralized campaign and communication management help improve engagement, lead tracking, and team alignment.

Delayed Sales & Order Processing

Disconnected quotes, orders, and shipment workflows can slow down sales execution and customer fulfillment. Streamlined workflows help teams process orders faster, reduce delays, and improve operational efficiency.

Inconsistent Customer Support Experience

Limited access to customer interactions and support history can affect response times and service quality. Centralized customer information helps teams deliver faster support, personalized communication, and improved customer satisfaction.

Knowledge Hub

CRM

TDCCommerce CRM brings sales, marketing, and customer support activities together in one connected system. Teams can manage customer interactions, track communication history, and respond quickly with the right information at their fingertips.

Unified Sales Workflow

TDCCommerce Unified Sales Workflows combine every step of the sales process into a single connected platform. Sales teams manage leads, create quotes, process orders, track fulfillment, and view order status without switching between tools